Dear Mr. Ibrahim,
Thank you for taking the time to write us your feedback regarding your recent stay at Mövenpick Hotel Jeddah and we are very sorry for the inconvenienced caused during your check-out due to busy hours in our reception.
Your comment has been shared with the concern department to ensure this will not happen again and in order to put forward the best impression possible to our guests. Again, please accept our sincere apologies.
I do hope we can welcome you back to the hotel in the near future.