Dear Valued Guest
On behalf of the entire management team at Bay La Sun Hotel & Marina, we would like to extend our sincerest apologies for the inconvenience while you are staying.
We always strive to provide our guests with the best service, especially to our regulars such as yourself and on this occasion we, unfortunately, did not meet your expectations.
Your valued remarks will be thoroughly discussed with the departments concerned for immediate rectification. Please rest assured that immediate action was taken to guarantee that such incidents do not occur again.
Every hotel is defined by the quality of service that it provides to its guests. Our success is measured by how our guests evaluate our services and facilities, and your willingness to share your recent experience is genuinely appreciated.
Please do not hesitate to contact me should you have any further concerns or require any further information.
Sincerely,
Juan Uribe
Cluster General Manager