Dear Valued Guest,

Thank you for taking the time to tell us about your experience at Ramada by Wyndham Continental Jeddah. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.

Your feedback is very important to us, and I am saddened to hear that you got the wrong information about the Wyndham rewards points and we will take the corrective action to avoid re-occurrence in the future. Also, I take this opportunity to inform you that our basement parking elevator area is under renovation and the elevator will be replaced by the new one very soon. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at Ramada, we continuously strive to meet your needs and expectations.

We appreciate the time you took to share your concerns, and we hope that you will allow us to better serve you in the future.

Sincerely,
Siyam Nazeer
qam@rcjed.com