Dear moq007,
We would like to thank you for staying with us and shared your feedback during your stay.
As we are committed to deliver exceptional service every time, we are in daily process of improving our standards and our guests’ expectations. Therefore, we regret to know that you were not fully satisfied with your stay with us.
We do apologize for the inconvenience caused due to false alarm due to technical glitch, this is in our priority to ensure it wont happen again in the future. During your stay we have offered compensation as service recovery however, we have taken note on your feedback for out improvement.
We wish you give us another opportunity to welcome you back at Address Boulevard, trusting that we could provide you with the excellent service that you truly deserve.
Kind regards,
Riad Abi Haidar
General Manager