Dear Lama,
We would like to thank you for staying with us and sharing your feedback with me.
As we are committed to deliver exceptional service every time, we are in daily process of improving our standards and our guests’ expectations. Therefore, we regret to know that you were not fully satisfied with your stay with us. Living in Dubai, heat is one of major point that we look at on daily basis as we do have set standard for the temperature in our room.
Our guest health is our priority and with the temperature changing on daily basis, this must be a very challenging situation. I will contact you for further information. Should you wish to be contacted in different email address and phone number, please share your contact details on info.ADBOH@theaddress.com and mark the email for my attention.
Thank you once again for your feedback and we look forward to welcoming you back to the hotel soon, assuring you of our personalized service and best attention at all times.
Kind regards,
Gopi Joghee
Hotel Manager