كانت تجربة كتير رائعة ومفاجئة حلوة بعيد ميلاد زوجتي شكرا ل يوسف وحنا والمكان كان كتير لذيذ و الاطلالة رائعةبنصح كل حدا يجب يجربه الفندق و المطعم بالاخص و الاطلالة رائعة على برج خائفة والمسبح اكيد رح نعيد التجربة مرة تانية شكرا الكل كتير انبسطنا بالغدا
Dear GrandTour25756860034,
Marhaba from Kempinski The Boulevard Dubai
We are thrilled to hear that you had a wonderful experience celebrating your wife's birthday with us! Thank you for your kind words and acknowledgment of Youssef and Hanna for their contributions to making your visit special.
We're delighted that you enjoyed the delicious offerings and the wonderful view. Your recommendation means a lot to us, and we look forward to welcoming you back to our hotel and restaurant. The view of the Burj Khalifa and the pool adds to the charm, and we're pleased it made your experience memorable.
Thank you once again, and we can't wait to have the pleasure of serving you on your next visit!
Best regards,
Sity Nurhayati
Management Office
اهلا وسهلا في البداية هذا السكن المناسب لكل احد جاي لدبي فعلاً اللوكيشن مررره جمييل غير ان الفندق والخدمة 10/10 وكمان اول مره نجرب نفطر ب الاوتيل كان ب استقبالنا الاخت خوله الله يسعدها جدا لطيفه ومبتسمه وتعاملها مره جميل ( اكرر الزيارة واعجز عن شكري لإدارة الفندق لإختيار موظفينهم بعنايه بالتوفيق لكم ) ❤️🙏🏻
Dear Departure30432295213,
Thank you for taking the time to share your great feedback on TripAdvisor with Kempinski The Boulevard Dubai!
We are delighted to hear that you enjoyed the overall dining experience with us.
I will definitely share your feedback with the entire team especially Khoula. I am sure she will be extremely happy to hear back from you.
Thank you once again, and we look forward to your next visit!
Best Regards,
Sity Nurhayati
Management Office
خدمة سيئةً وتعامل وغرف مستهلكه ومدراء ليس لديهم أسلوب ولا قرار ولا يخدمون العملاء ولا يوجد اي موظف حاول حل المشكلة ، لم استطع النوم خلال فترة الاقامة ، وايضا الفطور لا يصل إلى مستوى مطاعم الخمس نجوم أبدا .
Dear mmhdham2030,
Greetings from Address Boulevard,
We are delighted to know and couldn’t be more thankful for the words about your recent stay at Address Boulevard. The satisfaction of our valued guests is our priority, and we aim to our guest experience.
In reference to your concern, rest assured that we are taking immediate steps to rectify these shortcomings and we continuously strive to maintain the highest standards of service and comfort for all of our guest.
We hope to have the pleasure of welcoming you back to our hotel in the future to provide you with a truly exceptional stay.
Kind regards,
Gopi Joghee
Management Office
الاسعار عالية اتمنى اعادة النظر في الاسعار ولكن الفندق رائع والطاقم ودود جدا والنظافه رائعه والموقع جميل
الفندق بشكل عام جميل ومريح وقريب للقلب
اشكر كل العاملين بالفندق للاسف لا تحضرني اسماؤهم حاليا
و اريد ان اركز على شغله كنت اخبرتها للعاملين في الاستقبال ، حصل خلال اقامتي ان رن جرس الانذار لوجود حريق واستخدما الدرج للخروج من الفندق ولكن للاسف لم نكن نعرف اين اللوبي لان علامة L لم تكن واضحه خاصه في وقت الهلع الذي اصابنا وقت الاخلاء ف اقترح بان توضع علامة اللوبي على باب الخروج حتى تكون واضحه للكل
Dear f6amy600,
I can’t express enough how overwhelmed we are with your very generous review in respect to your recent visit at Address Boulevard.
We truly appreciate your feedback, and we are cheerful to read that our good hospitality, over-all hotel cleanliness and our property location have exceeded your expectations and you were able to enjoy and relax during your staycation.
I was sorry to read about the inconvenience you have experienced during your stay regarding certain aspects of the service and that we were not able to provide you with the expected stay experience. It is certainly not the type of service we aim to provide at Address Boulevard and I sincerely apologize for this and rest assure that my team are constantly focusing on rectifying such issues.
Once again, thank you for the great review and for this opportunity to be at your service, and we look forward to welcoming you back at Address Boulevard in the near future.
Kind regards,
Gopi Joghee
Management Office
لن ارجع واسكن في boulevard address بسبب حصول مشكله ووتم ترقيتنا الى غرفة بدون اطلالة بعد ماطلبنا منهم والمفترض بدون طلب واحنا حجزنا كان ب اطلالة!! فندق خمس نجوم وبالنهاية تعاملهم جداً سيء مع customers وهذا من غير تأخيرهم في تنظيف الغرف
Dear 4AN4,
I would like to thank you for staying with us and posting your review on this platform.
As we are committed to deliver exceptional service every time to our guests, we are in daily process of improving our standards and our
guests’ expectations. Therefore, we regret to know that you were not fully satisfied with your stay with us.
Should you wish to be contacted in different email address and phone number, please share your contact details on info.ADBOH@theaddress.com and mark the email for my attention. Thank you once again for your feedback and we look forward to welcoming you back to the hotel soon, assuring you of our personalized service and best attention at all times.
Best Regards,
Gopi Joghee
Management Office
