Dear rayan1234,
Thank you very much for taking the time to leave your comments on TripAdvisor..
As we strive to maintain the highest customer satisfaction standards, monitoring our effectiveness can be a challenge at times. We welcome feedback such as yours, as they indicate the areas we can further improve.
We are sorry to hear about your disappointing experience, and would like to apologies for any inconvenience caused during your stay. We have noted your comments and will use your feedback to further enhance the services we provide.
Once again, I would like to thank you for your review and hope you will consider staying with us again in future. Giving us another opportunity to serve you better.
Warm regards,
Randy Rosita
Ascott Host