Aloha Saleh A,
Thank you very much for choosing to stay at Lapita, Dubai Parks and Resorts, Autograph Collection Hotels and for taking the time to share your valuable feedback.
We greatly appreciate any comments made by our guests and constantly strive to achieve the highest quality standards.
It is with concern to acknowledge that we did not manage to fully meet your expectations. Please accept our apologies for any inconvenience and frustration that you have encountered during your stay, particularly the delayed in providing your room.
It is our promise to provide exceptional service in all areas, and your observations are exceptional lapses which do not reflect our usually service standards. Please be assured that all the points you raised are being addressed for training purpose within the team.
Despite this, I hope your concern in some areas did not refrain you from enjoying our widespread facilities as well our proximity to the Parks.
We hope to have the opportunity to welcome you back soon to our hotel, to regain your confidence in our products and services.
Best regards,
General Manager