الفندق جميل و الإقامة كانت رائعة ولكن السيئه الوحيده كانت من موظف البوفيه في الافطار و هو غير متعاون ابدا ولايملك الخبرة الكافية في التعامل مع الزوار العرب وفي فندق خمس نجوم للأسف . يجب اعطاءه دورات حيث انه يسيء الى الفندق والموظفين كافة .. يوم الثلاثاء تاريخ6/7/2021
Aloha alaleeli9399,
Thank you for your feedback regarding your recent stay with us at the Lapita, Dubai Parks & Resorts, Autograph Collection Hotels.
We greatly appreciate your loyalty to the Marriott brand. While I wish, you had a better experience, it is feedback like this that we learn from and use to improve.
Please accept our sincere apologies for the delays in service that you encountered, particularly while having breakfast at Kalea restaurant. We assure you that this does not meet our hospitality standards and will certainly share your concerns with our Director of Food & Beverage for immediate corrective action.
We strive to improve the guest experience with every single stay, so we thank you for bringing this to our attention. We hope you will consider giving us another opportunity to provide the exceptional and relaxing visit you should always expect from us.
Sincerely,
Naleem Ariff
General Manage
فندق ممتاز وخدمة جيدة و ضيافة ممتازة وشكر خاص لأستاذ محمد و مساعدتة وتفانية في العمل والخدمة المتميزة و العرض الرائع والغرف النظيفة و نتمنى أن يبقى الفندق في نفس مستوى الخدمة المتميزة و شكر خاص لأستاذ محمد ونتمنى لة المزيد من التفوق والنجاح والمحافظة على حسن الضيافة
Aloha Drsherif666,
We are pleased to learn that you had a great stay and we are most grateful for you sharing your experience with the TripAdvisor community.
We're so happy to hear that you enjoyed all that our Polynesian-themed hotel had to offer. We appreciate your kind words and we'll be sure to pass this along to our team. See you next time!
Best regards,
Naleem Ariff
General Manager
أشكركم على حسن الضيافه وأحب أن أشكر شخصيا أكاش و شوبانقي و aisha الخدمه جيده جيدا والاداء يضيف البهجه والسرور نشكركم جزيل الشكر على اهتمامكم ودعمكم اللامنقطع ونخص بالذكر عايشه نظرا للابتسامتها البدايمه وحترامها وخدمتها المميزه
Aloha
L6263EYmohammeda,
Thank you for choosing to stay at Lapita, Dubai Parks and Resorts, Autograph Collection Hotels, and for taking the time to write this wonderful review on TripAdvisor!
It gives me great pleasure to know that you had a terrific experience with us and that you were impressed with the many aspects of your stay
We really appreciate your kind recommendation and we all look forward to welcoming you back when you next visit Dubai!
Best regards,
Naleem Ariff
General Manager
Mohamed خدمات ممتازة واشهي الأكلات داخل المطعم وخدمات تنظيف الغرفه مذهل جدا والاستمتاع بلهدوء داخل المكان وأيضا صاله الجيم للاالعاب منظمه ونظيفه وهنالك افضل خدمات توصيل كل أغراض الزوار داخل الغرف من قبل شركه امن المكان و
Aloha G6092CF,
We are pleased to learn that you had a great stay and we are most grateful for you sharing your experience with the TripAdvisor community.
We're so happy to hear that you enjoyed all that our Polynesian-themed hotel had to offer. We appreciate your kind words and we'll be sure to pass this along to our team. See you next time!
Best regards,
Naleem Ariff
General Manager
لقد امضينا اوقات ممتعه في اجمل و امتع منتجع
برفقة العائله و كل العاملين في المنتجع ودودين و متعاونين و خصوصا السيد /محمد مصري الجنسيه في مطعم الافطار كان في خدمتنا و تابية طلباتنا و كان ودود جدا بل كان في خدمتنا بشكل ممتاز
علما بأن المنتجع لديه عروض حجز غرف مع الافطار و تذاكر الدخول لجميع الحدائق الترفيهيه و هذا شيء ممتاز و جاذب للموقع مما يشجع على تكرار الزياره .
نشكر ادارة المنتجع على كل ميقدمونه لخدمة ضيوفهم
Aloha bosaud991,
It was a pleasure having you stay with us and thank you so much for your kind recommendation following your visit.
I was absolutely delighted to read that you had an exceptional stay with us and was very much impressed with the attentiveness and personalized service extended to you by the team members- especially Mohammed.
He will be thrilled to know that he have made your stay so memorable.
Thank you once again for sharing your experience on TripAdvisor and I hope to have the pleasure of welcoming you back for a future visit soon!
Sincerely,
Naleem Ariff
General Manager
