Aloha ibrahim7753,
Thank you for taking the time to give us your feedback in regards to your recent stay at the Lapita, Dubai Parks and Resorts, Autograph Collection Hotels!
As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology for the service delays that you encountered. We have shared your feedback with the appropriate hotel team to ensure that this was an isolated issue that is corrected moving forward.
Upholding our commitment to provide a memorable experience with exceptional service, we hope to have an opportunity to better your experience with us whenever your travels bring you back to Dubai.
Best regards,
Hotel Management