Dear Valued Guest,
Please allow me to thank you for your recent stay and sharing your review with us here in Tripadvisor.com.
We are delighted to read that you liked the cleanliness, the convenient & accessible location of our hotel and the service rendered by our colleagues. I’m sure our entire team enjoyed catering to your needs as much as you enjoyed your stay.
We apologize for the slow service you had experienced. We understand that in today’s world, speed counts and our guests deserves a fast and quality service. Proper coaching and retraining of our high standards are already in place and refreshed to all front office colleagues in order to fill the gaps to these high standards of service that we are always aiming to provide.
Rest assured that enhancing our guests experience is our utmost priority.
Thank you for your valuable feedback.
Again, we would like to extend our apologies and we hope you will allow us to serve to better on your future stay.
We look forward to welcoming you back!