Dear Valued Guest,

Please allow me to thank you for your recent stay and sharing your review with us here in Tripadvisor.com.

We are delighted to read that you liked the cleanliness, the convenient & accessible location of our hotel and the service rendered by our colleagues. I’m sure our entire team enjoyed catering to your needs as much as you enjoyed your stay.

We apologize for the slow service you had experienced. We understand that in today’s world, speed counts and our guests deserves a fast and quality service. Proper coaching and retraining of our high standards are already in place and refreshed to all front office colleagues in order to fill the gaps to these high standards of service that we are always aiming to provide.

Rest assured that enhancing our guests experience is our utmost priority.

Thank you for your valuable feedback.

Again, we would like to extend our apologies and we hope you will allow us to serve to better on your future stay.

We look forward to welcoming you back!

Sincerely yours,

Ayman Ashor
General Manager

Dear Valued Guest,

Please allow me to thank you for your recent stay and sharing your review with us here in Tripadvisor.com.

We are delighted to read that you have had an enjoyable stay with us. Thank you for your kind note depicting the positive experience you recently had with Mr. Mostafa. These comments are always passed along to the colleagues involved as this serves us an inspiration to continually provide our guests only the best in product and service quality.

We would like to extend our apologies for the inconvenience caused to you during your stay.

We hope that you will allow us to serve you better on your next stay.

We look forward to welcoming you back.


Sincerely yours,

Ayman Ashor
General Manager

Dear Valued Guest,

Please allow me to thank you for your recent stay and sharing your review with us here in Tripadvisor.com

We apologize that we have not met your expectations and for the inconvenience caused to you during your stay. This was already addressed to the concerned department. Moreover, proper coaching and retraining of our high standards are already in place and refreshed to all front office colleagues in order to fill the gaps to these high standards of service that we are always aiming to provide.

Rest assured that enhancing our guests experience is our utmost priority.

Thank you for your valuable feedback.

Again, we would like to extend our apologies and we hope you will allow us to serve to better on your future stay.

We look forward to welcoming you back!


Sincerely yours,


Ayman Ashor
General Manager