موقع ممتاز جدا مكان راقي وعائلي بدرجه الاولى خصوصيه ممتازه استقبال ممتاز وموظفو التستقبال بشوش وابتسامه مسعده في انهاء الاجرائات ممتازه الغرف ممتازه من النظافه الهدوء والديكور والتكيف اجهزت تلفاز حديثه و نظافت الطعام والمسابح انصح به بشده المزيد
Jumeirah
Expedia.com
Hotels.com
eDreams
Hotels.com
Booking.com
Jumeirah
Booking.com
Hotels.comBooking.com
الشقة والغرفة واسعة وتصميم رائع والفراش والسرير مريحين وفكرة حوض السباحة جميلة ومبدعة وتتوفر اشتراطات السلامة. كما انه بالامكان الاستمتاع بالاطلالة على منطقة الحوض الخارجي للسباحة والجاكوزي من شرفة كل من الحوض وغرفة النوم والصالة.
Dear Valued Guest,
Please allow me to thank you for choosing Arjaan by Rotana Dubai Media City as your home away from home during your stay with us and for sharing your review here in Tripadvisor.com.
We are very much delighted to read that you enjoyed your spacious room, the facilities, and the view from your room.
Looking forward in welcoming you back as there will be new and exciting developments as our on-going refurbishment is in almost completion.
Here in Arjaan, we are constantly striving not only to meet but to exceed all our guests expectations at all times.
Sincerely yours,
Ayman Ashor
كانت تجربة جيدة جدا وأتمنى اعادة الحجز مرة اخرى لديكم وأخذ جناح بمسبح خاص و كنت أتمنى ان احصل على جناح مع مسبح خاص ولكن كان الحجز ممتلئ ولَم احصل على المسبح الخاص ؛كانت هناك إصلاحات وأشكر الله اني لم انتبه لها الا على الساعة ١١صباحا
Dear Valued Guest,
Thank you for your recent stay and sharing your review with us here in Tripadvisor.com.
We are always glad to receive comments from all our valued guests especially how they liked our Premium rooms. Kindly book directly with us on your future stay so we can accommodate your request.
We apologize for the inconvenience caused to you. We are in almost completion of the on-going refurbishment to enhance our facilities and improve our guests’ experience.
Thank you for understanding and hope that on your future visit we will be able to exceed all your expectations and we hope that you will be the first ones to experience these new and exciting developments.
We look forward to welcoming you back!
Sincerely yours,
Ayman Ashor
General Manager
الفندق جيد من ناحية تعامل الموظفين و النظافة و الموقع و من ناحية توفر المواقف و لكن توجد مشكلة في سرعة الاستجابة للطلبات و توفيرها للنزلاء حيث يجب طلب الشيء لأكثر من مرة او التذكير للعاملين بتوفير الغرض لأكثر من مرة مما يسبب الانزعاج للنزلاء من التأخير الحاصل
Dear Valued Guest,
Please allow me to thank you for your recent stay and sharing your review with us here in Tripadvisor.com.
We are delighted to read that you liked the cleanliness, the convenient & accessible location of our hotel and the service rendered by our colleagues. I’m sure our entire team enjoyed catering to your needs as much as you enjoyed your stay.
We apologize for the slow service you had experienced. We understand that in today’s world, speed counts and our guests deserves a fast and quality service. Proper coaching and retraining of our high standards are already in place and refreshed to all front office colleagues in order to fill the gaps to these high standards of service that we are always aiming to provide.
Rest assured that enhancing our guests experience is our utmost priority.
Thank you for your valuable feedback.
Again, we would like to extend our apologies and we hope you will allow us to serve to better on your future stay.
We look forward to welcoming you back!
Sincerely yours,
Ayman Ashor
General Manager
كانت تجربتي ب فندق ارجان روتانا ميديا سيتي ب طبيعة الحال تجربة جيدة لكن واجهتنا بعض المشاكل ولكن تم حلهم من قبل احد الموظفين المميزين الذين قابلتهم في الفندق وهو مصطفى سليمان كان تعامله معنا رائع جداً وكان محترم
Dear Valued Guest,
Please allow me to thank you for your recent stay and sharing your review with us here in Tripadvisor.com.
We are delighted to read that you have had an enjoyable stay with us. Thank you for your kind note depicting the positive experience you recently had with Mr. Mostafa. These comments are always passed along to the colleagues involved as this serves us an inspiration to continually provide our guests only the best in product and service quality.
We would like to extend our apologies for the inconvenience caused to you during your stay.
We hope that you will allow us to serve you better on your next stay.
We look forward to welcoming you back.
Sincerely yours,
Ayman Ashor
General Manager
الفندق جيد والتجربة ممتعة كانت مع العائلة ماعدا الموظفين العاملين على الرسبشن يفتقرون الى الابتسامه والتعامل اللبق وهذا يعكس الانطباع الغير مريح
اتمنى العمل على تدريب وتطوير طاقم العمل الممثلين في واجه الفندق
Dear Valued Guest,
Please allow me to thank you for your recent stay and sharing your review with us here in Tripadvisor.com
We apologize that we have not met your expectations and for the inconvenience caused to you during your stay. This was already addressed to the concerned department. Moreover, proper coaching and retraining of our high standards are already in place and refreshed to all front office colleagues in order to fill the gaps to these high standards of service that we are always aiming to provide.
Rest assured that enhancing our guests experience is our utmost priority.
Thank you for your valuable feedback.
Again, we would like to extend our apologies and we hope you will allow us to serve to better on your future stay.
We look forward to welcoming you back!
Sincerely yours,
Ayman Ashor
General Manager
