Dear Valued Guest,

Thank you for a wonderful review. I am happy to read that you liked your spacious and clean room, the free Wi-Fi and most of all; our colleagues have met your expectations. These comments are always passed along to the colleagues involved as this serves us an inspiration to continually provide our guests only the best in product and service quality.

Here in Arjaan, we are constantly striving not only to meet but to exceed all our guests expectations at all times.

Looking forward to welcoming you back!


Ayman Ashor
General Manager

Dear Valued Guest,

Thank you for choosing to stay with us and for sharing your review here in Tripadvisor.com.

We apologize that we have not met your expectations and for the inconvenience caused to you during your stay. Please allow me to highlight that prayer mat and the Holy Quran are available upon request. We have updated your profile so that on your future visit we will have these ready in your room. With regards to the size and depth of our plunge pool, it is already optimized at its best. I have also informed our management of your comments. There is not much that can be done right away, but hopefully in time they will be able to make the pool a little larger. As per your booking, only breakfast was included as a complimentary meal. We can always assist you in ordering your lunch in our Arabesque restaurant or from our Room Service.

Once again, please accept our sincere apologies and we look forward to serve you better on your next visit.


Sincerely yours,


Ayman Ashor
General Manager

Dear Valued Guest,

Thank for choosing Arjaan by Rotana Dubai Media City as your home away from home during your stay with us and for sharing your reviews here in Tripadvisor.com.

We apologize if we have not met your expectations on your dining experience, if you could give suggestions of items that you would like to see in our menu for us to improve our buffet selections and shall look into possibilities of implementing them in the future. With regards to our rate, Please allow me to highlight that our price range is at par with the rest of the luxury Hotel Apartments in Dubai.

Thank you for your kind note to our colleagues. This was already conveyed to them. I’m sure our entire team are more than happy catering to your needs.

Please contact me directly on your next stay and I will assure you a more memorable time with us.

Hope your stay in Arjaan Dubai was otherwise enjoyable and hope to see you back some day.


Sincerely yours,


Ayman Ashor
General Manager