الحمامات غير نظيفه و ضيقه جدا
تم دفع مبلغ 500 درهم لترتيب الغرفه بالورود وكان الترتيب ليس بمستوى المبلغ المدفوع
عند طلب من مطاعم خارج الفندق فانهم يرفضون ارسال الطلب الى الغرفه بل النزول الى اللوبي لاستلام الطلبالمزيد
JumeirahExpedia.com
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Jumeirah
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نظافه جيده وموقع جيد جدا واكثر المواقع تميزا واطلاله خلابه على البحر وجمال مرسى دبي والموظفين لطيفين وغايه في الاحتراف والمهنيه وتمديد وقت المغادره من 12 الى 6 مساء لايمنحك هذا الا فندق يهمه كسب الزائر
Dear Valued Guest,
Please allow me to thank you for choosing Arjaan as your home away from home and for sharing your positive comments here in Tripadvisor.
We are delighted to hear that you had a pleasant stay in overall and that you liked the view from your your room, the cleanliness, the convenient and accessible location of our hotel apartment and lastly the services given by our colleagues.
This serves as an inspiration for all of us to continually strive to exceed all our guests’ experience and to provide our guests only the best and excellent service. I’m sure they enjoyed catering to your needs as much as you enjoyed your stay and made all the possible efforts to make you and your family feel the true Rotana hospitality.
We look forward in providing you the same kind of experience on your next visit!
Sincerely yours,
Ayman Ashor
General Manager
فندق رائع صيف وشتاء المكان جميل بعيد عن الزحمه وفِي مواقف الافطار ولاغلطه متكامل والاستاف متعاونين أحلى الغرف الي فيها مسبح في الصيف بارد وفِي الشتاء دافئ والمسبح في خصوصيه طيبه حق العائله انصح فيه لان الاختيار الانسب
Dear Valued Guest,
Please allow me to thank you for choosing to stay with us and for sharing your positive comments here in TripAdvisor.
We are glad to hear that you and your family had a pleasant stay in overall and that you liked our facilities, our famous premium rooms and the services given by our colleagues. This was already shared to them. I’m sure they enjoyed catering to your needs as much as you enjoyed your stay and made all the possible efforts to make you and your family feel the true Rotana hospitality.
We look forward in providing you the same kind of experience on your next visit!
Sincerely yours,
Ayman Ashor
General Manager
فندق رائع للعائلة وبالخصوص الغرف التي تتضمن مسبح للأطفال ، طاقم العمل متمكن ومتعاون ويبدون تعاونهم في حال وجود اية ملاحظات وسرعة استجابتهم ممتازه، المرافق رائعة والضيافة لدى الفندق ممتازه وأنصح العوائل بتجربته
Dear Valued Guest,
Please allow me to thank you for choosing to stay with us and for sharing your comments here in Tripadvisor.com.
We are delighted to read that you and your family liked our facilities. We understand that in today’s world, speed counts and our guests deserves a fast service.
Thank you for recommending us to others and we look forward to welcome you and your family back on your next stay!
On behalf of Arjaan Dubai Media City, we wish you and your family a happy holidays!
Sincerely yours,
Ayman Ashor
General Manager
ترحيب الموظفين ونظافه الفندق
مناسب جدا للعائلات ..
وكنت سعيدة بطريقه ترحيبهم لنا حيث تك ترقية حجزي ..
لكن يحتاج لاعادة النظر في اسعار قائمة الطعام جيث ان الاسعار مبالغ فيها
سعدت جدا بهذا الفندق ولي عودة مزه ثانيه ان شاء الله
Dear Valued Guest,
Thank you for choosing to stay with us and for sharing your comments here in Tripadvisor.com.
We are happy to read that you enjoyed your overall stay and that you liked the cleanliness of your room and the warm services given by our colleagues. This was already shared to them.
With regards to the value of money, please allow me to highlight that our price range is at par with the rest of the Luxury Hotel Apartments in Dubai.
Here in Arjaan, we are aiming to provide our guests only the best and excellent service.
We look forward to welcome you on your next visit!
Sincerely yours,
Ayman Ashor
General Manager
كانت اعمال الترميم جارية في الفندق كل يوم من الساعة ٧:٣٠ صباحا بما فيه ايّام الجمعة
ورغم اتصالاتي المتكررة استمر الضجيج اليومي
اضافة لم اشعر ان احدا من الموظفين يعرفني باسمي رغم ان اقامتي طالت ٤٥ يوما
مقارنة بفنادق روتانا الاخرى كانت الإقامة في عرجان مخيبة للآمال
Dear Valued Guest,
I would like to offer my sincerest apologies for the problems you encountered during your stay with us.
Please allow me to highlight that we are in almost completion of the refurbishment in our public areas including the lobby and some of the rooms. We thank you for your understanding as we really appreciate your support during this difficult period.
With regards to the services given by our colleagues, I had personally communicated this to the concerned department. Moreover, proper coaching and retraining of our high standards are already in place in handling guest to fill the gaps to these high standards of service that we are always aiming to provide.
We look forward to hearing from you to welcome you back on your future visit.
Sincerely yours,
Ayman Ashor
General Manager
