تجربة رائعه جدا و اتمنى اضافة خصومات للدوائر الحكومية و الخاصة التي لم تكن من ضمن فئة الخصومات لديكم، ولم نشعر اي مضايقات علما بأن إدارة الفندق تقوم بتطوير وتحسين مرافقها لدى العملاء الذين يرغبون بحجز غرف في فندق أرجانالمزيد
Hilton
اتباع إجراءات سلامة
Booking.comاتباع إجراءات سلامةBooking.comاتباع إجراءات سلامة
فندق رائع خاصة المسبح الداخلي داخل الشقة في التراس احبه الاولاد كثيرا الخدمة ممتازة و الموقع متميّز و الفيو على البحر مباشرا يوجد سوبر ماركت داخل الفندق مسبح الفندق متميّز كانت تجربة رائعة للعائلة ان شاء الله تتكرر
Dear Valued Guest,
Please allow me to thank you for choosing Arjaan Dubai Media City as your home away from home and for sharing your comments here in Tripadvisor.com.
We are delighted to read that you and your family enjoyed your recent stay and liked our Premium Rooms with Plunge Pool which is one of the best rooms we have, the convenient and accessible location of our hotel apartment, our facilities and services given by our colleagues. This was already shared to the team. I’m sure all our colleagues enjoyed catering to your needs as much as you enjoyed your stay and made all the possible efforts to make you feel the true Rotana hospitality.
Here in Arjaan, we are committed to giving you the experience of “Treasured Time”.
We are looking forward to welcome you on your future visit!
Sincerely yours,
Ayman Ashor
General Manager
الفندق ممتازه وتصميم الديكور رائع وانصح الجميع بزيارة الفندق والسكن به وموقع الفندق اشكر موظف الاستقبال انور على حسن الاستقبال والضيافة والاستاذ محمد الغافري في خدمه الحجوزات لتبيه احتياجاتي في حجز الغرف ممتاز قريب من جزيره النخله والمارينا وبرج العرب ومول الامارات وابن بطوطة ويتميز القندق بالنظام العربي الاصيل من تصميم للمرافق
Dear Valued Guest,
Thank you for choosing to stay with us and for sharing your positive comments here in Trip Advisor
We are delighted to read that you had a pleasant stay in overall.
Your recognition to the services given by our Front Desk Manager, Mr. Anwar and our Reservation agent, Mr. Al Ghafri has been shared to them.
Here in Arjaan, we are constantly striving not only to meet but to exceed all our guests expectations at all times.
We look forward to welcome you back on your next visit!
Sincerely yours,
Ayman Ashor
General Manager
مناسب جدا للعائلات وموقعه جميل ولكن كانت هنالك إصلاحات في اللوبي كانت قللت من نسبة سهولة الدخول والخروج . اهتمام العاملين جيد جدا وكذلك وجبة الإفطار متنوعة وتشمل بوفيه مفتوح يغطي كل الرغبات . المسبح رائع وكبير ويتوفر مسبح للاطفال
Dear Valued Guest,
Please allow me to thank you for choosing to stay with us and for sharing your comments here in Tripadvisor.com.
We are glad that you liked the convenient and accessible location of our hotel apartment, the facilities and the warm services given by our colleagues. This was conveyed to the team already. This serves us an inspiration to continually provide our guests only the best in product and service quality.
We are in almost completion of the on-going refurbishment in our lobby and some of the rooms converting the areas to a more modern look with lighter colors, simple designs with a different feel.
Thank you for understanding and hope that on your future visit you will be the first ones to experience these new and exciting developments.
We look forward to welcome you back on your next visit!
Sincerely yours,
Ayman Ashor
General Manager
الموقع جيد جدا ومساحة الغرفة جيدة جدا
المشكلة الوحيدة هي خدمة الغرفة
لا يوجد مبرر للتأخير المستمر لتنفيذ اي طلب
حجزت شقة لشخصين لكن كل المستلزمات التي كانت في الشقة لشخص واحد لذلك اضطررت ان اطلب من خدمة الغرفة المستلزمات الناقصة لكن كان التاخير بشكل كبير جداا لدرجة مضي اكثر من ساعة لتلبية الطلب
Dear Valued Guest,
Please allow me to thank you for choosing to stay with us and for sharing your comment here in Tripadvisor.
We are glad to read that you liked the convenient and accessible location of our hotel apartment.
As much as we want to exceed our guest expectation, we apologize for the less than positive experience you mentioned and for any inconvenience caused to you. I had personally communicated this to the concerned department. Please know that we always ensure to take action in all the guests’ concerns as long as it is within our control and capabilities. Moreover, proper coaching and retraining of our high standards are already in place in handling guest to fill the gaps to these high standards of service that we are always aiming to provide.
I hope I can change your mind in considering us again in the future and that you will give us a chance to serve you better.
Again, we apologize and we appreciate your valuable feedback to improve our services.
Sincerely yours,
Ayman Ashor
General Manager
في كل زيارة لي الى مدينة دبي يقع اختياري على فندق ارجان - مدينة الاعلام لانه يشعرني بالحميمية بدءاً من دخولي الى الاستقبال الى الغرفة، يتميز بموظفين على مستوى عالي من الحرفية، الغرفة Premium التي تمتاز بوجود مسبح خاص من الغرف التي تستحق التجربة
Dear Valued Guest,
Please allow me to thank you for your recent visit and for sharing your positive feedback here in TripAdvisor.
We are glad to read that you enjoyed your stay and that you liked our famous Premium Rooms. Giving you an exceptional service is important to us and we are continuously striving not only to meet but to exceed all our guests experience at all times.
We would appreciate if you can give us more comments to further improve our services.
Here in Arjaan, we are committed to giving you the experience of “Treasured Time”.
Looking forward to your next visit!
Sincerely yours,
Ayman Ashor
General Manager
