Dear Valued Guest,

Thank you for choosing to stay with us and for sharing your comments here in Tripadvisor.

As much as we want to exceed our guest expectation, we regret the less than positive experience you mentioned regarding your stay.

We apologize for any inconvenience caused with regards to Housekeeping service. Please allow me to highlight that we do not provide dishwashing service but we can only give instruction on how to use the built in dishwasher.

We understand that in today’s world, speed counts and our guests deserves a fast and quality service and with that, we apologize for the inconvenience caused to you as we had plenty of arrivals and departures during the time of your visit. We have reported this matter to the valet company and asked all our valet drivers to be replaced. The company has approved and will provide a new permanent drivers.

We always take necessary action to remedy the situation for the guests as long as it is within our control and capabilities.

Again, we apologize for the inconvenience caused and we hope you will allow us to serve you better on your future visit.


Sincerely Yours,


Ayman Ashor
General Manager

Dear Valued Guest,

Please allow me to thank you for choosing to stay with us and for sharing your positive comments here in Tripadvisor.com.

We are delighted to read that you liked the ambiance, the convenient and accessible location of our hotel apartment, the sumptuous and healthy food prepared by our kitchen colleagues and the warm services given by our team. This serves us an inspiration to continually provide our guests only the best in product and service quality.

Here in Arjaan, we are constantly striving not only to meet but to exceed all our guests expectations at all times.

We look forward to hear from you and to welcome you on your next visit!


Sincerely yours,


Ayman Ashor
General Manager

Dear Valued Guest,

Thank you for choosing to stay with us and for sharing your comments here in Tripadvisor.com.

We are glad to read that you had an enjoyable stay.

This is just to inform you that the renovation in 29th & 30th rooms are now completed and our new lobby will be operating very soon. We hope you will be the first ones to experience this new and exciting development. Thank you for your understanding and patience during this difficult period.

Please allow me to highlight that during weekends and holidays are the busiest period so rates go up due to
high occupancy compared to weekdays. We do have our summer promotion at the moment and our Reservations of Front Desk Manager, Mr. Anwar will be happy to assist you for your future bookings.

Here in Arjaan, we are constantly striving not only to meet but to exceed all our guests expectations at all times.

We look forward to hear from you and to welcome you on your next visit!


Sincerely yours,


Ayman Ashor
General Manager