Dear Valued Guest,
Please allow me to thank you for choosing to stay with us and for sharing your feedback.
As much as we want to exceed our guest expectation, we apologize for the less than positive experience you have mentioned. I have discussed this with the concerned department. Please allow me to explain that it is a standard to check on our guest for cleaning purposes, minibar or room service or any other related maintenance as well as checking the room condition. We have also checked the prayer mat and the condition of the room and found no foul smell however, I still instructed our Housekeeping team to make sure to perform daily air purifying process and deep clean in the rooms before releasing it to the guests.
Again, please accept our sincere apologies if we have not met your expectation and for any inconvenience caused and we hope we can change your mind in considering us again in the future.
We look forward to hear from you and to welcome you on your next visit!