Dear Sir,
Thank you very much for choosing to stay with us and for sharing your feedback.
I am glad to read that you liked the convenient and accessible location of our hotel and the service given by the team. This was already shared to them. This serves us an inspiration to continually provide our guests only the best in product and service quality.
However, as much as we want to exceed our guest expectation, we apologize for the less than positive experience you have mentioned. Please allow me to explain that since you made the booking through our online travel agent Booking.com, any amendment should be done on the same site since the booking is under your name. Kindly give us more comments with regards to your room issue such as your booking confirmation and your details for us to investigate and improve our service. My humble suggestion is to make your booking directly with us on your future stay so that we can offer you the best possible price and to avoid any incident as such to happen in the future.
I hope this clarifies your concern. Again, we apologize for any inconvenience caused to you.
Here in Arjaan, we are constantly striving not only to meet but to exceed all our guests expectations at all times.
We look forward to hearing from you and to welcome you on your next visit!
Sincerely yours,
Ayman Ashor
General Manager