Dear Mr. Al Khaaldi,
Thank you very much for choosing to stay with us and for sharing your feedback here in Tripadvisor.
I am very happy to read that you and your family had a pleasant stay with us and that you liked our facility and the warm service given by the team. This was already shared to them. This serves us an inspiration to continually provide our guests only the best in product and service quality.
As much as we want to exceed our guest expectation, we apologize for the less than positive experience you have mentioned about the food delivery and for the inconvenienced caused however, please allow me to explain that being an ISO 14001 2015 certified, which is the latest and the best for Health, Food and Environmental safety trade mark for hotels, it is mandatory and for safety purpose, that guests are required to collect the outside ordered food from the Reception in line with Rotana food Safety Manual. It is a policy that we need to follow as this is for the safety of our guests.
Thank you very much for your understanding and I hope the above clarifies your concern.
Here in Arjaan, we are constantly striving not only to meet but to exceed all our guests expectations at all times.
We are looking forward to hear from you and to welcome you on your future visit!