Dear Mr. Fareed,
Please allow me to thank you for choosing to stay with us and for sharing your feedback.
I am delighted that you had a pleasant stay with us and that you liked our facility and the cleanliness of our hotel.
As much as we want to exceed our guest expectation, we apologize for the less than positive experience you have mentioned regarding the condition of the pool. Rest assured that we do deep cleaning which means draining, cleaning by chlorine sanitation that keeps the pool safe and swimmable. It sanitizes water and kills the germs, bacteria, and other contaminants that would otherwise pose health hazards. It is designed to gradually dissolve, releasing chlorine into our pool water. We also ensure that the quantity is enough to sanitize but safe enough for the guests.
I hope the above clarifies your concerns. Again, we apologize for the inconvenience caused.
Here in Arjaan, we are constantly striving not only to meet but to exceed all our guests expectations at all times.
We look forward to welcome you on your next visit!
Rooms Division Manager