Dear Mr. Al Khanbashy,

Thank you very much for choosing Arjaan Dubai Media City as your home away from home and for sharing your comments here in Tripadvisor.

As much as we want to exceed our guest expectation, we apologize for the less than positive experience you have mentioned. We do appreciate your understanding while we work on the elevators to enhance our hotel and services. Hopefully on your next visit, you will be able to experience the new changes. Please allow me to highlight that our price range is at par and competitive with the rest of the hotels in Dubai. On your future stay, please contact us directly and we will be happy to assist you with the booking.

Here in Arjaan, we are constantly striving not only to meet but to exceed all our guests expectations at all times.

We look forward to hear from you and to welcome you again on your next visit!



Ayman Ashor
General Manager

Dear Mr. Al Gahtani,

Thank you very much for choosing to stay with us and for sharing your feedback here in Tripadvisor.

I am delighted to read that you had an excellent stay with us and that you liked our facility, the view from your room and you enjoyed your breakfast experience.

Here in Arjaan, we are committed to giving you the experience of “Treasured Time”.

We look forward to welcome you again on your next visit!

Sincerely yours,

Florent Greze
Rooms Division Manager

Dear Mr. Fareed,

Please allow me to thank you for choosing to stay with us and for sharing your feedback.

I am delighted that you had a pleasant stay with us and that you liked our facility and the cleanliness of our hotel.
As much as we want to exceed our guest expectation, we apologize for the less than positive experience you have mentioned regarding the condition of the pool. Rest assured that we do deep cleaning which means draining, cleaning by chlorine sanitation that keeps the pool safe and swimmable. It sanitizes water and kills the germs, bacteria, and other contaminants that would otherwise pose health hazards. It is designed to gradually dissolve, releasing chlorine into our pool water. We also ensure that the quantity is enough to sanitize but safe enough for the guests.

I hope the above clarifies your concerns. Again, we apologize for the inconvenience caused.

Here in Arjaan, we are constantly striving not only to meet but to exceed all our guests expectations at all times.

We look forward to welcome you on your next visit!


Sincerely yours,


Florent Greze
Rooms Division Manager