Please allow me to thank you for choosing to stay with us and for sharing your feedback here in Tripadvisor.
I greatly appreciate your comments about the aspects of the hotel that needs updating. It is a pleasure to announce our newly refurbished - Sky deluxe rooms in 29th & 30th floor is now operating and so far, we have been receiving positive feedback from the guests. These rooms have a very modern set-up with new furniture.
As much as we want to exceed our guest expectation, we apologize for the less than positive experience you have mentioned regarding the size of the pool. Please allow me to highlight that the pool size is already optimized at its best. Moreover, sizes are based on the structure of the building whereby we cannot have a bigger pool on the upper part of the building. Regarding your comment about the condition of the duvet, we humbly request if you can give us further details to improve our service.
I hope the above clarifies your concerns. Again, we apologize for the inconvenience caused.
Here in Arjaan, we are constantly striving not only to meet but to exceed all our guests expectations at all times.
We look forward to hear from you and to welcome you on your next visit!
Rooms Division Manager