Dear Mr. Almarri,

Please allow me to thank you for choosing to stay with us again and for sharing your feedback here in Tripadvisor.
I am very happy to read that you had an excellent stay with us and that you were satisfied with the service of our Assistant Front Office Manager, Mr. Mohamed Anwar. This was already shared to him as well as the rest of the staff. I’m sure they enjoyed catering to your needs as much as you enjoyed your stay and made all the possible efforts to make you feel the true Rotana hospitality.

Here in Arjaan, we are committed to giving you the experience of “Treasured Time”.

We look forward to welcome you again and to provide you the same kind of experience on your next visit!


Sincerely yours,

Florent Greze
Rooms Division Manager

Dear Mr. Al Salahi,

Thank you very much for choosing to stay with us and for sharing your feedback.

I am very happy to read that you had a pleasant stay in overall and that you liked our lovely hotel, the view from your room and the room amenities. . I greatly appreciate your comments about the aspects of the hotel that needs updating. It is a pleasure to announce our newly refurbished - Sky deluxe rooms in 29th & 30th floor is now operating and so far, we have been receiving positive feedback from the guests. These rooms have a very modern set-up with new furniture. Hopefully on your next visit you can try this room category.

Here in Arjaan, we are aiming to provide our guests only the best and excellent service.

We look forward in welcoming you back on your next visit!

Sincerely yours,

Florent Greze
Rooms Division Manager

Dear Mr. Attia,

Thank you very much for choosing Arjaan Dubai Media City as your home away from home and for sharing your feedback here in Tripadvisor.

I am very happy to read that you had an excellent stay with us and that you liked the cleanliness and warm service given by the team. This was already shared to them. This serves us an inspiration to continually provide our guests only the best in product and service quality. With regards to your comment about the presence of an Egyptian colleague in our hotel, please allow me to highlight that we have a healthy mix of colleagues and guests in our hotel from Asian, Indian, Arabic, International and Arabic background. We ensure providing choices on our buffet that can match all nationalities by adding 1 or 2 dishes per nationality. However, we shall look into the possibilities of implementation in future also, we would appreciate if you could give us suggestions of items that you would like to see in our menu for us to improve the selections and quality.

Here in Arjaan, we are constantly striving not only to meet but to exceed all our guests expectations at all times.

Thank you for your positive comments.

We are looking forward to welcome you on your future visit!

Sincerely yours,

Florent Greze
Rooms Division Manager