Dear Mr. Hussein,

Please allow me to thank you for choosing to stay with us and for sharing your feedback here in Tripadvisor.

I am delighted to read that you had an excellent stay with us and that you were happy with the warm service given by the team. This was already shared to the them. I’m sure they enjoyed catering to your needs as much as you enjoyed your stay and made all the possible efforts to make you feel the true Rotana hospitality.

Here in Arjaan, we are committed to giving you the experience of “Treasured Time”.

We look forward to welcome you back on your next visit!

Sincerely yours,

Florent Greze
Rooms Division Manager

Dear Mr. Jamal,

First of all, allow me to thank you again for choosing to stay with us and for sharing your feedback here in Tripadvisor.com.

I am very happy to read that you had another positive experience with us and that you are satisfied with the cleanliness and the ambiance of our hotel.

We look forward to welcome you again and to provide you the same kind of experience on your next visit!

Sincerely yours,

Florent Greze
Rooms Division Manager

Dear Mr. Alyahya,

Please allow me to thank you for choosing to stay with us and for sharing your feedback here in Tripadvisor

I am delighted to read that you had a pleasant stay with us and that you liked your Premium room. Most of our guest are happy with our Premium rooms which is one of the best rooms we have.

As much as we want to exceed our guest expectation, we apologize for the less than positive experience you have mentioned regarding the condition of the room. This was already addressed to the concerned department to rectify the issue.

Here in Arjaan, we are constantly striving not only to meet but to exceed all our guests expectations at all times.

We look forward to welcome you on your future visit!

Sincerely yours,

Florent Greze
Rooms Division Manager