Dear Mr. Amer,

Please allow me to thank you for choosing to stay with us and for sharing your feedback here in Tripadvisor.

I am delighted to read that you had a very good stay with us and that you liked the convenient and accessible location of our hotel, the cleanliness and comfort, and the warm service given by the team. This was already shared to the them. This serves us an inspiration to continually provide our guests only the best in product and service quality.

If at any time you have suggestions on how to improve our services, please let us know.

Here in Arjaan, we are committed to giving you the experience of “Treasured Time”.

We look forward to hear from you and to welcome you again on your next visit!

Sincerely yours,

Florent Greze
Rooms Division Manager

Dear Mr. Aljunaibi,

Thank you for choosing to stay with us and for sharing your feedback here in Tripadvisor.

We do apologize for the less than positive experience you have mentioned regarding the issue condition of the room. This matter was already rectified by the concerned department. As much as we want to exceed our guest expectation, our apologies that you did not like the alternative room offered by the team. We always take necessary action to remedy the situation for the guests as long as it is within our control and capabilities.

We are hoping that despite the inconvenience, you would still consider to visit us and let us serve you
better.

We look forward to welcome you back on your next visit.

Sincerely yours,

Florent Greze
Rooms Division Manager