Dear Valued Guest,

Thank you for sharing your review on Tripadvisor following your recent stay with us at Arjaan Dubai Media City.

It was a pleasure to have you as our guest here at Arjaan and I am very glad to learn that our products and services exceeded your expectations.

Thank you once again and we look forward to welcoming you back at Arjaan Dubai Media City in the very near future.


Best regards,

Timur Ilgaz
Cluster General Manager

Dear Valued Guest,

Thank you for sharing your feedback on TripAdvisor following your stay with us at Arjaan by Rotana.

I sincerely regret to learn that we missed the mark in meeting your expectations. All your comments related to delay for the elevators as well as deposit at check-in will be assessed and rectified without fail. Thank you for your kind understanding.

We look forward to be of continued service and hope to welcome you back in the very near future.

Best regards,

Timur Ilgaz
Cluster General Manager

Dear Ms. Halima,

Thank you for sharing your feedback on TripAdvisor following your stay with us at Arjaan by Rotana.

I sincerely regret to read that we could not live up to your expectations. Please be assured that your experience at Arjaan Dubai Media City does not reflect the service that we usually provide.

Having said that, I am pleased to inform that malfunctioning of the balcony doors has been rectified while the comment about the outdated furniture is being assess which is part of our Room Renovation project.

Once again, thank you for taking the time to review our hotel and we look forward to the opportunity to welcome you back to Arjaan.

Best regards,

Timur Ilgaz
Cluster General Manager