Dear Ms. Halima,
Thank you for sharing your feedback on TripAdvisor following your stay with us at Arjaan by Rotana.
I sincerely regret to read that we could not live up to your expectations. Please be assured that your experience at Arjaan Dubai Media City does not reflect the service that we usually provide.
Having said that, I am pleased to inform that malfunctioning of the balcony doors has been rectified while the comment about the outdated furniture is being assess which is part of our Room Renovation project.
Once again, thank you for taking the time to review our hotel and we look forward to the opportunity to welcome you back to Arjaan.
Cluster General Manager