Dear Mr. Alhashmi,
Thank you very much for your very positive review of your recent holiday with us at Arjaan Dubai Media City.
With much pleasure I read about your experience with our hotel facilities and services, and it is wonderful to learn how much you enjoyed your time.
I deeply appreciate your understanding regarding the cake message oversight. I regret the mistake in writing "Happy Birthday" instead of "Happy Anniversary," and I am delighted that you still found it to be a thoughtful gesture. Your special moments are important to us, and I apologize for any confusion this may have caused. Rest assured that we will take steps to ensure such oversights do not happen in the future.
Your recognition of our colleague George at the the reception is highly appreciated. It is always with pride that I personally share with my colleagues such kind praise for their efforts to exceed guests’ expectations and provide a truly personalized service on all occasions.
Your recommendation on TripAdvisor is indeed treasured, and I look forward to welcoming you back to Arjaan soon.
Best regards,
Timur Ilgaz
Cluster General Manager