Dear mazen25,

Thank you for taking the time to share your honest feedback with us. I am glad to know that on the overall your stay with us was satisfactory.

We have taken note of your comments with regards to the room furniture. Your feedback is extremely important to us as it allows us to continually monitor our guests' requirements. I have taken your comments with the relevant department and rest assured that we will continually strive to improve our facilities.

Once again, thank you for your valuable feedback and I hope to welcome you back again soon.

Kind regards,

Sherif Madkour
General Manager

Dear a_mesawa,

I would like to sincerely apologize to you for the inconvenience experienced during your recent stay with us, and I regret that your concern were poorly handled by my team. We have investigated the matter and unfortunately we were unable to locate the item you have mentioned.

I would also like to apologize for the delay in responding your various service requests. The issues you mentioned are certainly not acceptable for our hotel. Rest assured that we will direct your feedback to the relevant departments in order to improve our service delivery.

Once again I am truly sorry about the unfortunate incident and hope that we will be able to welcome you back to Media Rotana in the near future.

Kind regards,

Sherif Madkour
General Manager

Dear talib360,

Thank you for writing about your memorable stay at Media Rotana Dubai. We're glad to learn that you enjoyed the convenient location of our hotel and that everything about your stay was perfect.

Thanks again for the kind sentiments. We have shared your kind words with our team, and you have inspired everyone to do even better at upholding our standards.

We look forward to welcoming you back.

Kind regards,

Sherif Madkour
General Manager