Dear aymansafina,

Thank you for taking the time to share your experiences with us during your recent stay.

Please accept my sincere apologies for the areas in which we fell short. Rest assured that your comments are well-received and duly noted.

I do hope that we have the opportunity to make amends and show our true hospitality on your next visit to Media Rotana Dubai.

Kind regards,

Sherif Madkour
General Manager

Dear nabeelomarb

Thank you for your review. We very much appreciate your comments regarding your stay with us.

We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day.

Thank you for your kind feedback, and we look forward to welcoming you back soon.

Kind regards,


Sherif Madkour
General Manager

Dear Talal A,

Thank you for the 5 star ratings. I was pleased to read that you had wonderful stay with us. Your commendation to the team for delivering excellent service is appreciated. I have passed on your kind words to the team to inspire them to uphold our service standards.

Thank you once again, and hope to personally welcome you next time.

Kind regards,

Sherif Madkour
General Manager