Dear salembania,

Thank you for choosing to stay at Media Rotana for your recent visit. We appreciate the time you took to share your constructive feedback on TripAdvisor.

Allow us the opportunity to apologize for the inconveniences that you may have experienced during your stay. We pride ourselves with outstanding products and services and it is disappointing for our team to learn that we were not able to achieve that in this occasion. Please be assured that the management has taken careful note of the issues that you have brought up in your review and will address the matters accordingly.

Kind regards,

Sherif Madkour
General manager

Dear DrMohamedNaji,

Thank you so much for your review.

It feels rewarding for the whole team to read your feedback on TripAdvisor following your recent stay at Media Rotana Dubai. We are pleased that our rooms, facilities and most especially, our service, made your experience memorable.

We appreciate your comments, and we hope to be of service to you again.

Kind regards,

Sherif Madkour
General Manager

Dear HaniHArab,

Thank you for taking the time to share your experiences with us during your recent stay.

Please accept my sincere apologies for the areas in which we fell short. Rest assured that your comments are well-received and duly noted.

I do hope that we have the opportunity to make amends and show our true hospitality on your next visit to Media Rotana Dubai.


Kind regards,

Sherif Madkour
General Manager