Dear Valued Guest,

Thank you very much for your recent visit. We appreciate the time you took to share your constructive feedback on TripAdvisor.

I would like to take this opportunity to thank you for your valuable feedback, and at the same time I would like to apologize to you for the dissatisfaction you have expressed with regards to below cleaning standards. Please rest assured that I have personally addressed this matter with the concerned department, who has taken the necessary action to rectify the shortcomings.

At Media Rotana we pride ourselves in achieving the highest level of comfort and maintaining the highest standard of cleanliness, and clearly there can no justifiable excuse for the inconvenience that this had caused to you. I hope that this particular incident will not deter you from using the services and facilities of Media Rotana in the future.

Kind regards,

Sherif Madkour
General Manager

Dear Valued Guest,

Thank you for the review. We regret to learn about your less than satisfactory experience you had during your recent visit.

At Media Rotana, we believe in the importance of providing a most memorable stay experience for all our guests, and have taken your feedback into serious review. Rest assured that we will be looking into this to ensure that the above mentioned areas of concern, are improved upon.

Kind regards,

Sherif Madkour
General Manager

Dear Valued Guest,

Thank you very much for your recent stay at Media Rotana, and for the feedback. Please rest assured that your comments have been shared with the relevant departments for immediate action.

We hope that there will be another opportunity to be of service to you again in the future.

Kind regards,

Sherif Madkour
General Manager