Dear Valued Guest,

Thank you very much for your recent stay at Media Rotana Dubai, and we hope to welcome you back in the near future.

Kind regards,

Sherif Madkour
General Manager

Dear Valued Guest,

Thank you very much for your recent stay at Media Rotana Dubai. First of all, I would like to sincerely apologize for the inconvenience caused with regards to the maintenance issues in your room. Please rest assured that the same were immediately addressed with our Engineering department in order for these points to be rectified.

We appreciate for bringing this matter to our attention, and we hope that there will be another opportunity to be of service to you again in the future.

Kind regards,

Sherif Madkour
General Manager

Dear Valued Guest,

Thank you for taking the time to write this review. My team and I are truly disappointed to read that your time at Media Rotana was less than satisfactory and that we fell short of your expectations. Hence, we apologize that on this occasion we were unable to deliver the stay experience which you held in high regard across our brand properties.

We appreciate the valuable learning insights you have provided us in your feedback with regards to our breakfast. Please rest assured that your comments have been shared with our Executive Chef to see where improvements are needed.

We thank you again for your feedback, and we hope to regain your trust in Media Rotana Dubai.

Kind regards,

Sherif Madkour
General Manager