Dear Valued Guest,
Thank you for the review. We regret to learn about your less than satisfactory experience you had during your recent visit.
At Media Rotana, we believe in the importance of providing a most memorable stay experience for all our guests, and have taken your feedback into serious review. Rest assured that we will be looking into this to ensure that the above mentioned areas of concern, are improved upon.
Once again, thank you for bringing this to our attention.
Kind regards,
Sherif Madkour
General Manager