Dear Valued Guest,

Thank you for staying with us at Media Rotana Dubai. We are happy to learn about your pleasant stay experience and I will also convey your delight to our colleague, Nandhu, for a job well done! Thank you again for recommending our hotel, and we look forward to welcoming you back soon!

Kind regards,

Sherif Madkour
General Manager

Dear Valued Guest,

Thank you very much for your recent stay at Media Rotana Dubai.

We really appreciate your feedback which will assist us to continuously strive to improve our services. Please accept our sincere apology for the dissatisfaction expressed with regards to how poor we handled your concerns addressed to us during your stay with us. Rest assured that this matter has been addressed with the concerned team and re-training will be ascertained to avoid other guests similarly disappointed.

Once again, thank you for your feedback, and we hope to welcome you back in the near future.

Kind regards,

Sherif Madkour
General Manager

Dear Valued Guest,

Thank you very much for sharing your constructive feedback.

First of all, please allow us the opportunity to apologize for the inconveniences that you may have experienced during your stay. We pride ourselves with outstanding products and services and it is disappointing for our team to learn that we were not able to achieve that in this occasion. Please be assured that the management has taken careful note of the issues that you have brought up in your review and will address the matters accordingly.

We hope that there will be another opportunity to be of service to you again in the future.

Kind regards,

Sherif Madkour
General Manager