Dear Valued Guest,

Thank you for choosing to stay at Media Rotana for your recent visit. We appreciate the time you took to share your constructive feedback on TripAdvisor.

Please allow us the opportunity to apologize for the inconveniences that you may have experienced during your stay. We pride ourselves with outstanding products and services and it is disappointing for our team to learn that we were not able to achieve that in this occasion. Please be assured that the management has taken careful note of the issues that you have brought up in your review and will address the matters accordingly.

We hope that there will be another opportunity to be of service to you again in the future.

Kind regards,

Sherif Madkour
General Manager

Dear Valued Guest,

It is always a pleasure to read rave reviews from valued guests like you. We're glad to learn that you enjoyed your stay at Media Rotana Dubai and that you found our services and facilities impressive. Thank you for the kind sentiments. We look forward to seeing you again soon!

Kind regards,

Sherif Madkour
General Manager

Dear Valued Guest,

Thank you for the review. We regret to learn about your less than satisfactory experience you had during your recent visit.

At Media Rotana, we believe in the importance of providing a most memorable stay experience for all our guests, and have taken your feedback into serious review. Rest assured that we will be looking into this to ensure that the above mentioned areas of concern, are improved upon.

We hope that there will be another opportunity to be of service to you in the future.

Kind regards,

Sherif Madkour
General Manager