أرجو تحسين الاستقبال واعطاء معلومات أكثر دقة وبمقارنة اقامتي بنفس الفندق من 4 سنوات كانت مختلفة تماماً حيث بالنسبة لي كان أفضل فندق أقمت به على الإطلاق (التجربة بمقارنة أغلب فنادق العالم بسبب السفر الكثير) التجربة السابقة كانت أفضل بكثير علماً أن موظف الحجوزات لدينا لديه نفس الانطباع وهو اكثر شخص يمكن أن يعطي رأيه عن التجربة السيئة التي واجهها
Dear Discover03955560473,
Thank you for your review.
Your feedback is extremely valuable to us and whilst your comments indicate that you did not thoroughly enjoy your recent visit with us due to the level of service and information provided by our Front Office team, we shall ensure to continuously reinforce training on our Team's awareness and information to further improve their knowledge and of course to provide more precise information to all our guests.
Discover03955560473, we all look forward to having you and your guests once again very soon at Address Downtown – where life happens!
مميز والخدمة عاليه والتعامل راقي جدا من الجميع الموقع ممتاز الوصول له من مول دبي سهل انصح فيه للقادمين لدبي سياحه اوعمل. اسعاره عاليه لكن نسبه الى موقعه والنظافه والرقي بالتعامل يستحق. شكرا لجميع العاملين متمنياً للجميع التوفيق
Dear Roving22421341876,
We are so delighted to read your kind TripAdvisor review! Thank you for taking the time in posting and sharing your recent experience at Address Downtown!
We are absolutely grateful for your positive comments on our location and its accessibility to world-class destinations such as Dubai Mall and as well as to our newly-refurbished interior designs and the overall cleanliness of the Hotel, indeed the entire experience makes our rates it all worth it. Lastly, we are thrilled to know of your great feedback on our Team's sophisticated and impeccable service - your wonderful review will definitely continue to inspire our Team to stay committed in making memorable experiences to all our lovely guests.
Roving22421341876, we all look forward to having you and your guests once again very soon at Address Downtown – where life happens!
بصراحه فندق جميل طاقم رائع موقع الاوتيل جدا ممتاز الغرف نظيفه الاستقبال دافئ برك السباحه جميله جدا النظافه على اعلى مستوىقريب جدا من دبي مول يوجد جسر يربط بين الاوتيل والمولفقط ملاحظه بسيطه الفطور لذيذ لكن يجب التنوع به
Dear Safari35198744247,
We are so thrilled to read your lovely TripAdvisor review! We are grateful for posting and sharing your recent experience at Address Downtown.
We are delighted to read your positive comments on our interior designs and the overall cleanliness. We also thank you for your appreciation on our stunning pool area featuring magnificent outdoor garden and of course views of the Burj Khalifa and Dubai Fountain Show. Lastly, thank you for your positive feedback on our exclusive direct bridge link to Dubai Mall where world-class entertainment and luxury shopping experience is just a few minutes walk.
Safari35198744247, we all look forward to having you and your guests once again very soon at Address Downtown – where life happens!
اتمنى زيارة الفندق مرة أخرى مع أبنائي، موقع الفندق مميز جدا، موظفين الاستقبال متعاونين جدا و مرحبين. تم قبول طلبنا لمغادرة الغرفة لوقت متأخر الساعة الثانية ظهرا. سهولة الوصول إلى دبي مول أدى إلى تحسين التجربة.
Dear Stay06574857798,
We are so happy to read your lovely TripAdvisor review! Thank you for posting and sharing your recent experience at Address Downtown.
We are so thrilled to know you and your family had a very nice experience with us and how the Hotel's location and easy access to Dubai Mall were beneficial and have improved your overall time spent throughout your stay. Thank you also for your positive feedback on our Front Office team's exceptional service and of course our flexibility on granting your special request for extending your check out time.
Stay06574857798, we all look forward to having you and your guests once again very soon at Address Downtown – where life happens!
كثرت الطرق على باب الغرفه ممكن يأتون اليك ٦-٨ مرات عند الدخول الى الغرفه وهذا الامر مزعجبالاضافه الى عدم تمديد ساعه واحد فقط عند الخروج !!!؟ناهيك عن فرق الدراهم التي اُخذت من الفندق خلاف سعر بوكينيق
Dear Roving21995001396,
Thank you for your review.
Your feedback is extremely valuable to us and whilst your comments indicate that you did not enjoy your recent stay with us due to the room layout and checking out process, we are currently investigating the incident and will be addressed accordingly to our Front Office team.
Roving21995001396, we are incredibly sorry for the poor experience during your stay and for any inconvenience it may have caused.
