Dear arwaalmuflahi

First and foremost, thank you for choosing to stay with us, your trust on the Address + Hotels Brand is great appreciated. We would like to sincerely apologize for the service you have experienced, this is certainly not the quality and level of service we wish to have our guests experience during their stay and we would like to thank you for bringing to our attention the problems you have encountered, please be assured that these issues will definitely be highlighted with high importance to the concerned head of departments and will be actioned to ensure we improve on these areas immediately.

arwaalmuflahi, we all look forward to having you and your guests once again at Address Downtown – where life happens!

Dear aztt3

What a nice TripAdvisor review! We are grateful to know that you have chosen the Iconic Flagship, Address Downtown and for sharing your recent experience with us. To read that we have successfully delivered a 'WOW' experience and perfect service is truly humbling - this review will certainly be worth sharing to the entire Team, to keep us all inspired and committed.

aztt3, we all look forward to having you and your guests once again at Address Downtown – where life happens!

Dear amgad2022

We are so glad that you have chosen the Iconic Flagship, Address Downtown and for sharing your recent experience with us. Our elegant Our amazing location at the Heart of Downtown Dubai is indeed one our key traits making our guests' stay and visit even more special and memorable.

amgad2022, we all look forward to having you and your guests once again at Address Downtown – where life happens!