كانت تجربة رائعة في غرف مطله على برج خليفة والنافوره الراقصة .. مساحة الغرف واسعة جداً ،الجو العام عائلي ، النظافه فوق المتوقع.. لكن الاسعار مرتفعه قليلاً
الشيء الذي ازعجني انهم لم يفعلوا خصم اعضاء اعمار ولم يدخلوا النقاط بحجة الموسم 💔
Dear Compass14806655190,
Thank you so much for sharing your positive experience with us! We're delighted to hear that you enjoyed the spacious rooms, the family-friendly atmosphere, and the stunning views of Burj Khalifa and the dancing fountain. It's wonderful that the cleanliness exceeded your expectations. We appreciate your feedback and are grateful for your kind words.
We apologize for any inconvenience caused by the higher prices. We understand your concern about the lack of discounts
for Emaar members and the unavailability of points during the season. We'll certainly take your comments into consideration as we strive to improve our services and make adjustments where possible. Thank you for bringing these issues to our attention.
Warm regards,
Ozlem Coskun
Management Office
فندق ممتاز من حيث النظافه والموقع والخدمه والراحه والرفاهيه سناسب العائلات ورجال الاعمال نظيف وقريب جدا بل هو في موقع المول والنافوره وله اطلاله ساحره وجميله يمكنك التمتع بجميع خدماته والحصول على الراحه المطلوبه لاي يخص يبحث عنها للاسترخاء
Dear tuktukmay,
How amazing is this TripAdvisor review! We are very happy that you have chosen the Iconic Flagship, Address Downtown and for sharing your recent experience with us. What a glowing review! Your description paints a comprehensive picture of the excellence found at this hotel. It's wonderful to hear that the cleanliness, prime location, impeccable service, comfort, and luxury all contributed to your positive experience.
The proximity to the mall and fountain, coupled with a charming and beautiful view, adds an extra layer of appeal. Your mention of it being suitable for both families and businessmen highlights its versatility. It's clear that the hotel offers not only convenience but also a relaxing environment, making it an ideal choice for a diverse range of guests.
Thank you for sharing your positive impressions, and it's great to hear that you enjoyed the full range of services the hotel has to offer. Here's to many more delightful stays!
tuktukmay, we all look forward to having you and your guests once again at Address Downtown – where life happens!
Regards,
Ozlem Coskun
Management Office
شوقي شخص ممتاز مرة و يعمل بجهد و الفندق مرة جميل من احد اسباب زياراتي الدائمة للفندق و الفطور مرة ممتاز و خدمة ال check in كانت مرة سهلة مع شوقي ساعدني مرة كثير انه يجعله سهل و اختيار الغرفة كان مرة ممتاز
Dear bandari44 ,
Magnificent! Thank you for this memorable TripAdvisor review! We are very pleased that you have chosen the Iconic Flagship, Address Downtown and for sharing your experience with us. The Teams' commitment is truly unwavering, we always aim to provide the best service to our guests. Shawqi is no stranger to this when it comes to being recognized with his exceptional service. I'll be surely share this with him and the entire Team.
bandari44 , we all look forward to having you once again at Address Downtown – where life happens!
Regards,
Ozlem Coskun
Management Office
الادرس ينافس نفسه بخدمة العميل من اصغر عامل لاكبر مدير ، السرعة في تسجيل الدخول وتسجيل الخروج قياسية اتوقع ما كملت دقيقة ممكن حسابها بالثواني ، والقرب من دبي مول في الداون تاون جميل ، تجربة لاتنسى مع ايام ممطرة
Dear asma425,
How fabulous to read your TripAdvisor review! We are so delighted that you have chosen the Iconic Flagship, Address Downtown, and we thank you for sharing your experience with us. It is truly amazing to know our guests have a wonderful time throughout their stay. This is certainly a review that will be proudly shared with the Team.
asma425, we all look forward to having you and your guests once again at Address Downtown – where life happens!
Regards,
Ozlem Coskun
Management Office
خصم من البطاقه بيوم بحجة استخدام ميني بار ونحن لن ناخذ شيء خصم من البطاقه بعد المغادره دون وجه حق تسجيل الدخول متاخر الغرف لم تكون جاهزه تم ارسال فاتوره انه سيخصم مبلغ من البطاقه بعد 6 ساعات من المغادره ربما لم يتم تجهيز الميني بار عند وصولي وتم احتساب فاتوره النزلاء قبلي
Dear zgerteiah2009 ,
Thank you for taking the time to share your feedback regarding your recent stay with us at Address Downtown. Feedback like this is very valuable for us as it will assist us to improve our services and ensure that we meet our guests’ expectations. We sincerely apologize for the inconvenience caused with the email for the minibar, which is one of our tools to be sure our guests are not charged without their Acknowledge , as per the email we have confirmed that we will not charge as per your kind confirmation , Hence there are no charges have been made from your credit card ,
hoping you would give us another chance to turn the negative experience to a positive one. Please reach out to us at FrontOffice.Shiftleader.ADDTH@addresshotels.com.
zgerteiah2009 , we all look forward to having you and your guests once again at Address Downtown – where life happens!
Regards,
Ozlem Coskun
Management Office
