Dear Mustafa A,
Thank you for sharing your feedback from your stay with us.
We are disappointed to know that your stay was not what you had anticipated.
It is our genuine wish to retain you as our guest, and as such we welcome the chance to discuss your comments with you personally. You can reach our Executive Office on executiveoffice.dubai@dukeshotel.com, where we hope to hear from you further, assuring you of our best attention at all times.
Kind regards,
Tristan de La Porte du Theil
General Manager