Dear valued guest,
Thank you for taking the time to tell us about your experiences and how your expectations were met by the professional services of our Reception team.
I am sorry that we did not meet all of your expectations; please allow me to express my sincerest apologies for the set of circumstances that inconvenienced you.
At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Rest assured that our utmost priority is to provide quality service and products to our guests.
In line with enhancing our guest experience priority, the hotel has minor renovation works in order for us to convert the look and feel of the rooms and public areas including the Gym to a more modern touch with complete State of the art in room technologies.
We do hope that on a future visit, you will be able to experience these exciting changes.
Please do contact me on your next booking, I will ensure you a hassle free stay.
Naseer T. Thodi