Dear Valued Guest,
Thank you for the amazing review that you posted about your recent stay at Mercure Dubai. We are delighted to know that we made your stay unforgettable and were astonished by the quality of service and attention provided by our host. It was indeed a pleasure having you stay with us and looking forward to welcoming you again soon.
Sincerely,
Mohamed Elatik
Rooms Division Manager

Dear Valued Guest,

Thank you very much for choosing Mercure Dubai and for sharing your feedback with us.

I would like to start by apologizing to you for not meeting your expectations with reference to the challenges you have faced during your stay with us. We strive to make each stay as pleasant and memorable as possible, and I sincerely regret we fell short of our goal. Thank you for bringing these experiences to our attention and please be assured that we value all our guests' feedback to be of utmost importance and will ensure that necessary corrective measures are taken accordingly to avoid any similar situations in the future.

I hope you will give us a chance by staying with us again to show you that your disappointment with your first stay with us was an exception. I would greatly appreciate you allow me the opportunity to reach out to you to further discuss it (Ha8v6-FO@accor.com).

Again, we’re genuinely sorry for your experience and thank you for sharing your comments.

Sincerely,
Mohamed Elatik
Rooms Division Manager