اقامة مريحة وجيدة، كانت بالحد المرضي والاهتمام واضح والنظافة جيدة جدا ومشرف الاستقبال السيد مصطفى من اروع ما يكون ومساعد جدا ويهتم بالراحة وجد شكرا كل الموظفين للمحودين مع مصطفى وشكر خاص كل الادارة الفندق عموما.....وان شاء نرجع الفنظق مرة تاتيه
Dear Valued Guest,
Thank you for taking the time to leave us with an excellent review and for your recommendation.
It is great to know that you love your experience and were impressed with the service rendered by our team.
We look forward to serving you in a near future!
Sincerely,
Mohamed Elatik
Rooms Division Manager
شكرا جزيلا لهذا الفندق وحسن الضيافه والاخلاق العاليه لموظفي الاستقبال واخص بالذكر السيد مصطفى مشرف الاستقبال ومصطفى المناوب الله يعطيهم العافية ابتسامه جميله واخلاق عاليه وروح مرحه والفندق بشكل عام اطلاله جميله والاجنحه واسعه ومريحه ..
Dear Valued Guest,
Thank you for sharing your comments about your recent visit.
It is great to know that you love your experience and were impressed with the service rendered by the team.
Your kind feedback will surely be conveyed to the team.
Sincerely,
Mohamed Elatik
Rooms Division Manager
شكرا خاص للكل طاقم القسم وشكر خاص لاستاذ مصطفى مشرف استقبال والله ونعم الخلق وقمه في الاحترام والتقدير لك اخوي مصطفى كل ما تحتاج مساعده ببقا سبب كل شي يساعدنا في صراحه إقامة حلوه والله تستهلون خمسة نجوم في الخدمه الزبنائ ان شاء الله نعود مره تانيه بإذن الله تعالى
Dear Mr. Alkhomsan,
Thank you for the amazing review that you posted about your recent stay at Mercure Dubai.
We are delighted to know that we made your stay unforgettable and were astonished by the quality of service and attention provided by our host.
It was indeed a pleasure having you stay with us and looking forward to welcoming you again soon.
Sincerely,
Mohamed Elatik
Rooms Division Manager
مكان جميل جداً به واشكر الاستاذ مصطفى الموظف في الاستقبال لمعاملته الراقية والجميله
وحسن استقباله لنا وهذا شهادة لابد ان اذكرها لانه فزع لي
والفندق يوجد به تموينات كل شي فيه موجود وايضاً يوجد مصلى ومكان للوضوء
ويوجد به مطعم والاماكن له قريبه جداً
Dear Valued Guest,
Thank you for the amazing review that you posted about your recent stay at Mercure Dubai.
We are delighted to know that we made your stay unforgettable and were astonished by the quality of service and attention provided by our host.
It was indeed a pleasure having you stay with us and looking forward to welcoming you again soon.
Sincerely,
Mohamed Elatik
Rooms Division Manager
الدخول يأخذ وقت مبالغ فيه كما طلب بعض اشياء من فندق مثل كوايه وصلت بعد اكثر من ساعتين وعدم حل مشاكل البسيطة احسن خدمة في الفندق هي خدمة صف السيارات كما ان المصعد يتأخر كثيرا وعند وصولة بعد انتظار طويل يصل ممتلئ
شكرا على موظفة / زينب على حسن المعاملة
Dear Valued Guest,
We greatly appreciate the time you spent reviewing your recent experience in our hotel and for highlighting the friendly and thoughtful service of our hosts. I would like to sincerely apologize to you for not meeting your expectations with reference to the challenges you have faced during your stay with us. We strive to make each stay as pleasant and memorable as possible, and I sincerely regret we fell short of our goal. We take all our valued guests’ feedback seriously and as part of our commitment to provide quality service we will take the necessary steps to improve and ensure we meet the service standards for all our valuable guests like yourself. Once again, we’re genuinely sorry for your experience, and we hope to have the opportunity of hosting you again and ensure a seamless and enjoyable experience.
Sincerely,
Mohamed Elatik
Rooms Division Manager
