Dear mariamah1981,
Thank you so much for sharing your comments. I am really surprised with your feed-back, my team is well known for our professional and attentive service and this certainly does not reflect our usual standards.
I wish we had the opportunity to handle your concerns during your stay, our duty managers are available 24/7 to assist our valued guests with any kind of situation and to ensure a memorable stay with us at all times.
I would be very thankful to receive more details regarding your comments, I can assure you that we take our guests' feed-backs very serious and by having more information, I can share with the rest of my team the shortfalls. Should your time permit, please contact us on guestservice@trypdubai.com.
Despite your disappointment, I would love to personally welcome you back to our hotel and regain your trust once again.
Best Regards,
George Ghaly
Operations Manager