Dear Sunshine40901890114, thank you for sharing your thoughts. I regret to hear that your stay was disrupted so heavily. We expect our team to do all they can to ensure every guest's comfort, so I'll be looking into this further to learn more about what happened. I would also appreciate the chance to make this right. Please reach out to me at your convenience at haytham.mounir@trypdubai.com We hope to have the chance to earn your full trust.
Warm Regards,
General Manager
Haytham Monir