Hi,

Thank you very much for the feedback.

We’re disappointed to know that we were not able to meet your expectations – you have my sincere apologies. I will be sure to look into all the mentioned aspects.

Hope for another chance to make things right.

Sincerely,

David Allan
Cluster General Manager

Hi,

Thank you for choosing the friendliest five-star hotel in Dubai and for sharing your experience with other travelers on TripAdvisor.

We are happy that you enjoyed your overall stay with us and that our team was able to take good care of you. I will be sure to pass your regards to Hossam.


Hope to see you soon!

Very best,

David Allan
Cluster General Manager

Hi Ahmed,

Thank you for choosing our hotel and for sharing your experience with other travelers on TripAdvisor.

More than anything, we take pride in creating a comfortable and the friendliest possible atmosphere in our hotel. I’m happy everything about your visit went well and that our team was able to take good care of you.

I will be sure to pass your regards to Ahmed.

We are glad that you liked the location as it is close to Dubai’s best attractions.

I agree, our Super Breakfast is just delicious!

See you soon.

Very best,

David Allan
Cluster General Manager