الوردات البنفسجية بصف الفراش كلش كيوت وحبيت المخدات والمسبح والاطلالة وللعلم انه اصلا ما رحت بس جاي اقيم بناءا ع الصور لان الاخ الي سافر يستخدم ايميل الشركة كالعادة وانه اكعد اقيم بالفنادق وهو ما يدري اصلا بس واضح انو هو استمتع الاسهوووول
Dear Valued Guest,
Thank you for having taken the time to complete our guest survey following your recent stay at Al Bandar Rotana & Al Bandar Arjaan by Rotana.
I trust that you are safely back home.
Thank you indeed for staying with us during your visit in Dubai with your heart-warming comments and for recommending us on TripAdvisor with perfect rating.
We are delighted that you had a truly enjoyable stay with us and appreciate the modern facilities, excellent guest services and the luxurious ambiance of the hotel with the magnificent view of Dubai creek.
It is our goal to achieve the highest standards of service we could offer to our guests and it is always very rewarding for our team to learn that we have met your satisfactions.
We look forward to welcoming you again trusting that we would continually provide you with the best services and personalized care at all times.
Best regards,
Ayman Ashor
General Manager
Al Bandar Rotana & Al Bandar Arjaan by Rotana
عند تسجيل الدخول كان من سوء حظي مع موظف الاستقبال اسمه ..........مصري الجنسيه اول ما قلت له احتاج اعمل تسجيل دخول قال نرفع لك الغرفه افضل وطلع معي احد الموظفين
وعندما رفضت اعطاني غرفه مختلفه تماما عن حجزي
بعدها طلب مني تامين عطيته بالدولار قال لازم درهم او بشيل كل المني بار من الغرفه باسلوب قذر غير مهني فقط لاني لم اتماشى مع رغباته في رفع مستوى الغرفه
وعند الخروج سالتني الموظفه عن الاقامه فقلت لها لاباس سالتني ليه اخبرتها فقالت ليه ما تكلمت مع المشرف قلت انا اجي وقت النوم فقط وسوف اارفع تقريري عبر المواقع لاخذ الحيطه من مثل هولاء الموظفين وهذا تقييمي عن الفندق ولدي صورة الغرفه
اشكر مدير الفندق الاستاذ سامي عندما علم بما حدث ابلغني انه يجب الرفع بحينه للمشرف وحاول قدر استطاعته خدمتى حتى انه وفر لي سيارة على حساب الفندق لانتقالي لفندق اخر
ولكن صوت الحق لابد ان يسمع واخبرته انني سوف اكتب عن هذا الموضوع مع الصور
Dear Mr. Fahad,
Thank you for having taken the time to complete our guest survey following your recent stay at Al Bandar Rotana & Al Bandar Arjaan by Rotana.
I trust that you had a pleasant trip back to Saudi Arabia.
Thank you indeed for staying with us during your visit in Dubai. It is our goal to achieve the highest standards of service we could offer to our guests.
Please be assured that your feedback is very important to us. I am very much concerned to hear your comments regarding the services and your overall experience. Please accept my sincerest apologies for the inconvenience and if in any way my team has offended you. We truly hope for your understanding. We hope that this will not deter you from visiting us again. I have shared your comments with my team for utmost care and necessary action. Thank you for bringing this matter to my attention.
We really appreciate your feedback which will assist us to continuously strive to improve our services and facilities.
We look forward to welcoming you again in the near future trusting that we would continually provide you with the best services and personalized care at all times.
Sincerely,
Ayman Ashor
General Manager
Al Bandar Rotana & Al Bandar Arjaan by Rotana
كان مستوى الخدمة والاقامة عالي جدا و فريق العمل متعاون ويملك خبرة كبيرة اتمنى ان يستمر الفندق بتقديم هذا المستوى في جميع الاوقات مستقبلا وخاصة ان الفندق راقي جدا ويملق موقع واطلالة مميزة تمنياتي لكم بدوام النجاح
Dear Valued Guest,
Thank you for having taken the time to complete our guest survey following your recent stay at Al Bandar Rotana & Al Bandar Arjaan by Rotana.
We trust that you had a pleasant and safe trip back home.
Thank you indeed for staying with us during your visit in Dubai and for recommending us on TripAdvisor with perfect rating.
We are delighted that you had a truly wonderful and enjoyable stay with us. It is our goal to achieve the highest standards of service we could offer to our guests and it is always very rewarding for our team to learn that we have met your satisfactions. We are grateful for your remarkable comments.
We look forward to welcoming you again trusting that we would continually provide you with the best services and personalized care at all times.
Best regards,
Ayman Ashor
General Manager
Al Bandar Rotana & Al Bandar Arjaan by Rotana
شكر خالص للفندق واداره للفندق وشكر خالص جدال الأستاذة مياده علي استقبالها لينا بجد مياده انسانه الوقوع جدال ومحترمة جدا لا شكر خالص لينا ولااداره للفندق وان شاء الله كل الزيارات هادي للفندق تاني لأنه ممتاز
Dear Valued Guest,
Thank you for having taken the time to complete our guest survey following your recent stay at Al Bandar Rotana & Al Bandar Arjaan by Rotana.
We really appreciate your feedback which will assist us to continuously strive to improve our services and facilities. It is our goal to achieve the highest standards of service we could offer to our guests and it is always very rewarding for our team to learn that we have met your satisfactions.
We will for sure let our colleague Mayada to know that you are pleased with her services, for sure she will be delighted to note about your comments.
We hope you have the opportunity of staying with us again in the near future trusting that we would continually provide you with the best services and personalized care at all times.
Regards,
Ayman Ashor
General Manager
Al Bandar Rotana & Al Bandar Arjaan by Rotana
فندق رائع .. و يوجد خدمة صف السيارات ، و واي فاي متوفر في حميع أنحاء الفندق ، و الفطور كان ممتاز و متنوع ... موقع الفندق يبعد عن دبي مول بالسيارة تقريبا ١٥ دقيقة .. و لي عودة لهذا الفندق الجميل . 👋❤️
Dear Valued Guest,
Thank you for having taken the time to complete our guest survey following your recent stay at Al Bandar Rotana & Al Bandar Arjaan by Rotana.
I trust that you had a pleasant trip back home.
Thank you indeed for staying with us during your visit in Dubai with your comments 'wonderful stay' and for recommending us on TripAdvisor with perfect rating.
We are delighted that you had a truly comfortable and enjoyable stay with us and appreciate the modern facilities, cleanliness, guest services and the luxurious ambiance of the hotel with the magnificent view of Dubai creek.
It is our goal to achieve the highest standards of service we could offer to our guests and it is always very rewarding for our team to learn that we have met your satisfactions. I will personally convey your appreciation to our team for exceptional hospitality services in particular to Housekeeping & Guest Services team. We are grateful for your remarkable comments.
We look forward to welcoming you again in the near future trusting that we would continually provide you with the best services and personalized care at all times.
Best regards,
Ayman Ashor
General Manager
Al Bandar Rotana & Al Bandar Arjaan by Rotana
