Dear Abdulrahman,

Thank you very much for taking the time to review your recent stay with us at the Barcelo Residences Dubai Marina.

It was with great pleasure to learn that you enjoyed your time here at our property and that almost everything was to your satisfaction.

It is always important for us to receive constructive criticism and praise in order for us to take the appropriate action.

Our main intention is to make our guest’s stay as comfortable as possible whilst away from home. Thank you once again for your time. On behalf of my team I look forward to welcoming you once more to the Barcelo Residences Dubai Marina in the near future.

Kindest regards

Sven Fritzsche
General Manager

Dear Guest,

Our guests' comments provide us with an opportunity to see our hotel through their eyes giving us insight into any service that may have room for improvement to enhance our future guests' stay among us, therefore we are grateful for the time you spent to share a review of your personal experience.

We are sincerely sorry to read your dissatisfaction with the cleaning of your room, at Barceló we strive to provide total confidence in this area being fully aware that hygiene and cleanliness are aspects of major importance for our guests to feel 100% comfortable in our hotels. We also regret that our breakfast could not meet your expectations, we take your comments regarding our cuisine very seriously, because we wish that our gastronomy remains a very special treat for our guests.

Please be assured that your comments will be taken into serious consideration and that they will help us to improve our services. Once again, thank you for your time and despite the issues you have raised following your stay, we hope that Barceló will remain an option for your next holiday and that we will have the opportunity to restore your faith in our company in the near future.

With best regards

Sven Fritzsche
General Manager

Dear Guest,

Thank you very much for taking the time to review your recent stay with us at the Barcelo Residences Dubai Marina. I apologize for the shortcomings encountered and I regret to hear that you had reasons to complain.

We appreciate your comments, please rest assured that I already spoke with the respective head of department for an immediate follow up and action.
As for the parking in our underground parking, the first floor underground is as well for all guests, however mainly for our long term guests, still a few parking spaces there are not reserved and available to everyone.

It is always important for us to receive constructive criticism and praise in for us to take the appropriate action. As a team we endeavour to make our guest’s stay with us a truly memorable and special experience.

Thank you once again for your time. On behalf of my team I look forward to welcoming you once more to the Barcelo Residences Dubai Marina in the near future, as well to show you that we have taken your comments into consideration.

Kindest regards

Sven Fritzsche
General Manager