Dear Travel,

We sincerely appreciate the time you spent to share your comments following your visit to our Barceló Residences Dubai Marina, our guests' feedback is of utmost importance to ensure our demanding standards of service at all times, please accept our sincere apologies for any inconsistency you may have experienced during your stay.

In relation to the incidents regarding the cleaning of your room, we would like to offer our sincere apologies as clearly we were not performing to our usual standards on this occasion and would like to inform you that since receiving your review a meeting has been held with our entire house keeping department with your review being used as the example to guarantee nothing like this ever happens again at our hotel and we thank you for bringing them to our attention as we have taken them extremely seriously and have learned from them.

Once again, thank you for your visit and constructive feedback, we hope that you had a nice journey back home and to have the pleasure of serving you again in our hotels worldwide ensuring you in advance of our best intentions at all times.

With best regards

Sven Fritzsche
General Manager

Dear Meander,

We greatly appreciate the time you spent to review your recent experience in our hotel, at Barceló we always strive to exceed guests' expectations and your comments will help our teams reaching that goal.

We have taken good note of your remarks related to the check in and apologize for the exceptional wait you experienced upon your arrival and extend our sincere apologies for the inconvenience caused to you. We are sincerely sorry to read your dissatisfaction with the cleaning of your room, at Barceló we strive to provide total confidence in this area being fully aware that hygiene and cleanliness are aspects of major importance for our guests to feel 100% comfortable in our hotels. Please be assured that your comments will be taken into serious consideration and that they will help us to improve our services.

Once again, thank you for your time and despite the issues you have raised following your stay, we hope that Barceló will remain an option for your next holiday and that we will have the opportunity to restore your faith in our company in the near future.

With best regards

Sven Fritzsche
General Manager

Dear Travel,

Thank you very much for taking the time to review your recent stay with us at the Barcelo Residences Dubai Marina.

It was with great pleasure to learn that you enjoyed your time here at our property and that almost everything was to your satisfaction.

It is always important for us to receive constructive criticism and praise in order for us to take the appropriate action.

Our main intention is to make our guest’s stay as comfortable as possible whilst away from home. Thank you once again for your time. On behalf of my team I look forward to welcoming you once more to the Barcelo Residences Dubai Marina in the near future.

Kindest regards

Sven Fritzsche
General Manager