Dear Aabakheet,
We would like to thank you for the review and sorry to hear about this experience. Please be informed that cleaning windows has been scheduled and will take place very soon same goes with the balcony in where you have to sign the security waiver form for us to open.
Hence, we would like to make sure that such mistakes would not happen again. We may not be able to change the past but if you give us a chance, we will completely make it up to you. We hope to resolve this to your benefit and earn you back as our guest.
Looking forward to serving you back soon!
Regards,
Mohamed Kamal
Hotel Manager