Dear valued guest,
Thank you for your review.
On behalf of Sofitel Dubai Jumeirah beach hotel please accept our most sincere apologies for not meeting your expectations.
At Sofitel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us.
Please rest assured that we are taking the appropriate measures to address the problems and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.
I look forward to meeting you in person for your next stays with us.
Kind Regards,
Omayma Mourai
Guest Experience Manager